Core Return Process
Cores must be returned in 45 days in order to collect full core credit.
– Cores must be returned in undamaged conditions, if damage occurs during shipping, due to poor packaging or other reasons we reserve the right to prorate or forfeit core refund at our discretion.
– If cores are returned on time and undamaged, you will receive your core refund within 1 week via the method of your original purchase.
– All core returns for core credit should be shipped to the address below. Buyer is responsible for all core shipping charges.
Return and Restocking Fee Policy
All returns are at the discretion of DTIS DIRECT. No returns are accepted without the prior approval of DTIS DIRECT.
Core Grade Levels
The pump is complete and works.
It does not have additional damage.
We accept the pump core as full core credit.
The pump assembly is complete, but at least one of the major components is damaged.
We accept the pump core as partial core credit.
The pump unit is not complete or assembled and all major components are damaged.
The pump core is not accepted for core credit.